01 / Pillar
Renewal Engine
The mechanics of moving a complex renewal across the line. Forecasting, risk scoring, multithreading, procurement plays. This is where high-ACV CS lives or dies.
Flagship18 min read
The Renewal Forecast: Calling Your Number 90 Days Out
A four-tier model that produces a portfolio renewal forecast you can defend to a CRO. With worked example and downloadable spreadsheet.
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12 min read
The Multithreading Map: Why Your Renewal Dies When Your Champion Leaves
Single-threaded accounts die six months before the renewal quarter, while the dashboard is still green. The four-role framework to map and rebuild the thread.
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In the queue
- · The 11-Day Save: a teardown of a $400K renewal that almost died
- · Procurement Plays: how to handle the squeeze without giving away margin
- · The Multi-Year Conversation: when to push, when to wait