Frameworks, teardowns, and operating playbooks.

Renewal Engine

Forecasting, risk scoring, multithreading, procurement plays. The mechanics of moving a complex renewal across the line.

• Flagship

  The Renewal Forecast: Calling Your Number 90 Days Out

• The Multithreading Map: Why Your Renewal Dies When Your Champion Leaves

QBRs & Executive Motion

Executive sponsor strategy, CFO-grade QBRs, board reviews. Earning the 15 minutes that saves the account.

• The QBR Decision: When the Review Is Worth the Room

CS Operations

Health scores, segmentation, capacity planning, tooling. The operating system of a CS org.

• Health Scores That Predict Anything: A Design Framework

Expansion & Multithreading

Pipeline from CS, expansion signals, champion networks. Moving NRR above 100% from the CS side.

• Expansion Is Earned Before It's Sold

AI in CS

Frameworks and teardowns for using AI to do CS work better.